Our team of customer service and technology experts is setting out to build the next generation of customer service software. Our goal is to give you the tools you need to delight your customers at enterprise scale.
Help.com was founded as a result of two quickly growing companies' trials and tribulations with customer service software.
As both companies grew, they had increasing difficulty finding a customer service solution that could keep up with their needs.
The options were to spend hundreds of thousands (or millions) of dollars on expensive software designed for large enterprises (which seemed outdated and difficult to use) or cobble by with solutions designed for much smaller companies.
Help.com's goal is to bridge that gap and offer companies a customer service solution that they can scale happily and affordably.
Douglas Hanna is an entrepreneurial executive with substantial experience managing and scaling high performance teams at rapidly growing companies of all sizes.
Prior to Help.com, he served as the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012. For nearly two years following the acquisition, Douglas continued running the company as SVP and Brand CEO.
He also founded Service Untitled, a leading blog on customer service which detailed his experience running customer service strategy and operations at HostGator.
Brent Oxley is a serial entrepreneur who founded HostGator.com out of his dorm room in 2002.
As its founder and CEO, Brent grew HostGator from a small hosting company with just three servers into a world leading and industry recognized hosting provider with tens of thousands of servers under management and nearly 1,000 employees.
In 2012, Brent successfully sold Hostgator to Endurance International Group in a multi-hundred million dollar transaction. He has since become a full time investor in a variety of startups, real estate projects, and other ventures.
Our current focus is on building our team and our product. In the mean time, we'd love to talk to any companies that have gone through the struggles that we have and learn about what you're looking for from your customer service software. We're also happy to keep you informed of our progress.
We work hard to create a workplace that allows our employees to do their best work and live happier, more productive, and easier lives.
Our team defines what it's like to work at Help.com. We prioritize getting things done and focus on what's relevant to achieve that.
We want our team to feel at home in our office in downtown Austin and view our office as an extension of our company and brand.
Fully paid health, dental, and vision insurance plans are standard. Plentiful healthy snacks and an onsite gym are part of the package.
We want all of our employees to have a stake in the success of Help.com - both financially and through their work at the company.
Mac, PC, laptop, desktop, external monitor - whatever you need, we'll make it happen. No problem.
Drive, bike, bus, walk, or skip - however you get to work, we'll make it easier for you.
Creative, motivated, and flexible software engineers experienced with web development, particularly Node.js.
We are looking for a multi-talented designer who is passionate about designing products that are both intuitive and beautiful.
We are looking for an experienced engineering lead to help us grow our engineering team.
We need a multi-talented office manager to help keep the trains running on time.