Your resource for all things business, customer service, and more
13
Sep 2019
Porsche Outpaces Competition in Customer Service in 2019, J.D. Power Reports
What business can take away from this customer service survey.
11
Sep 2019
A Lesson on Emergencies in Customer Service Interactions
Is your customer service team equipped to handle an emergency?
06
Sep 2019
Stop Traumatizing Your Customers. Here's How.
Customer service doesn't have to be negative. Here's what you can do to change it.
15
Aug 2019
Are You Ghosting Your Live Chat Customers?
When it comes to your customer service live chat, don't make these mistakes.
