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Women Share Wisdom: The Cs of Social Media with Vannessa Wade

Happy or Not: How Smiley Buttons are Revolutionizing Customer Feedback

A customer feedback system based on smiley face buttons is revolutionizing the customer experience. The reasons why might surprise you.

Chance Eakin Talks to Students about Life as a Software Engineer

Frontend developer Chance Eakin speaks to local middle school students about life as an engineer, emerging technologies, and his work at Help.com.

Important Takeaways from Microsoft's 2018 Global Customer Service Report

Microsoft recently came out with a yearly review of the state of customer service around the world. Here are their most important findings.

A Day in the Life of a Haunted Help.com Engineer

What happens when a skeleton walks into the Help.com office? A hair-raising Halloween tale...