Live chat addresses both employee and customer needs. 83% of consumers require some degree of customer support while making an online purchase. 42% of customer service agents are unable to resolve customer issues due to disconnected or archaic systems, interfaces, or multiple applications.
On top of that, it’s growing a lot and will continue to do so. That sounds like a big idea that will be valuable to the company. Get started on this and you’ll be Snapchatting your boss from his old office in no time.
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