You want to get promoted. It’s okay, we all do.
In my experience, the best way to do that is to try to get the person in front of you promoted.
How do you do that you ask? Well, driving growth and coming up with ideas that will put your company ahead of competitors, and then letting your boss take some of the credit is a good start.
It’s as easy as that (those things sound easy right?).
That’s where these ideas come in. If increasing customer satisfaction and/or revenue are things that could theoretically fall under your job description, you’ll want to read on.
Here are six ways that a live chat implementation at your company will help drive growth, put you ahead of your competitors, and make you and your boss look like visionaries.
- Live chat has the highest customer satisfaction rate of any customer service channel.
According to Forrester, 44% of consumers say having a question answered by a real person during a purchase is one of the most important features a website can offer. Live chat has a 73% satisfaction rating, followed by email (61%), social media (48%), and phone (44%).
- Live chat is experiencing explosive user growth.
Live chat adoption went from 30% in 2009, to 43% in 2012, to 54% in 2013. When purchasing online, 71% of users expect help within 5 minutes.
- Live chat increases conversions.
31% of online shoppers from the US and UK said they would be more likely to purchase after a live chat. Live chat can increase conversion rates 20% or more.
- Live chat increases LTV of a customer.
63% of customers who use live chat come back. A new customer spends an average of $24.50. A returning one spends an average of $52.50.
- Live chat addresses both employee and customer needs.
83% of consumers require some degree of customer support while making an online purchase. 42% of customer service agents are unable to resolve customer issues due to disconnected or archaic systems, interfaces, or multiple applications.
- Live chat can help make your company worth more.
86% of buyers will pay more for a better customer experience, but only 1% of consumers feel that vendors meet their expectations. A 5% decrease in customer defection can increase profits by 5-95%.
To review, live chat:
- Makes customers happier.
- Makes customers repeat business.
- Makes customers purchase more often.
- Makes customers willing to pay more.
- Makes your employees lives easier.
- Makes your company more valuable.
On top of that, it’s growing a lot and will continue to do so. That sounds like a big idea that will be valuable to the company. Get started on this and you’ll be Snapchatting your boss from his old office in no time.
Do you have a story about getting promoted? Tell us in the comments below or @tweetsfromhelp.