Your resource for all things business, customer service, and more
09
Nov 2018
Happy or Not: How Smiley Buttons are Revolutionizing Customer Feedback
A customer feedback system based on smiley face buttons is revolutionizing the customer experience. The reasons why might surprise you.
07
Nov 2018
Chance Eakin Talks to Students about Life as a Software Engineer
Frontend developer Chance Eakin speaks to local middle school students about life as an engineer, emerging technologies, and his work at Help.com.
02
Nov 2018
Important Takeaways from Microsoft's 2018 Global Customer Service Report
Microsoft recently came out with a yearly review of the state of customer service around the world. Here are their most important findings.
30
Oct 2018
A Day in the Life of a Haunted Help.com Engineer
What happens when a skeleton walks into the Help.com office? A hair-raising Halloween tale...
27
Oct 2018
5 Ways to Improve Your Employee-Employer Relationship
Experts say that one mistake some companies make is overlooking the welfare of their employees and only thinking about customers.
