A customer feedback system based on smiley face buttons is revolutionizing the customer experience. The reasons why might surprise you.
Frontend developer Chance Eakin speaks to local middle school students about life as an engineer, emerging technologies, and his work at Help.com.
Microsoft recently came out with a yearly review of the state of customer service around the world. Here are their most important findings.
Experts say that one mistake some companies make is overlooking the welfare of their employees and only thinking about customers.