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10

Oct 2019

0

How Amazon Delivers Great Customer Service

10 Oct 2019 Raquel Guarino

Their not-so-secret strategy for customer happiness.

04

Oct 2019

0

3 Secrets to Demystifying the Customer Experience

04 Oct 2019 Raquel Guarino

Customer feedback should be frequent and offered at multiple points fo the consumer experience.

27

Sep 2019

0

Rent the Runway Bungled Its Deliveries. Did They Handle the Aftermath Correctly?

27 Sep 2019 Raquel Guarino

The company's lack of response drew criticism from customers attending the Emmys.

13

Sep 2019

0

Porsche Outpaces Competition in Customer Service in 2019, J.D. Power Reports

13 Sep 2019 Raquel Guarino

What business can take away from this customer service survey.

11

Sep 2019

0

A Lesson on Emergencies in Customer Service Interactions

11 Sep 2019 Raquel Guarino

Is your customer service team equipped to handle an emergency?

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