Your resource for all things business, customer service, and more
16
Oct 2018
Sears: The Rise & Fall of the Nation’s Once-Largest Retail Store
Sears files for Chapter 11 bankruptcy after failing to pay a $134 million debt payment. Here's what businesses can learn from their story.
01
Oct 2018
Dog-Friendly Offices are Becoming More Popular. Here’s Why.
If you're looking for a good way to boost morale in the office, a wagging, furry tail might be all your company needs to achieve success.
06
Sep 2018
What T-Mobile’s New Strategy Gets Right about Customer Service
T-Mobile has done a 180 on their customer service strategy. Here's why they're changing the industry with their new model and what our CEO Adam Farrar ...
28
Mar 2016
The Best Slack Communities For Customer Service Pros
Slack is more popular than ever. Here are the best channels to improve your business and stay in the know about happenings and updates in your industr ...
24
Feb 2016
What Help.com is Reading This Year
As the team grows and matures, it’s been exciting to see the team library expand. We sat down with a few members of our team to pick their brains abou ...
