Your resource for all things business, customer service, and more
11
Oct 2019
Cartier Proves Why It Doesn't Always Pay to Buy Luxury
How poor customer service ticked one customer off.
10
Oct 2019
How Amazon Delivers Great Customer Service
Their not-so-secret strategy for customer happiness.
04
Oct 2019
3 Secrets to Demystifying the Customer Experience
Customer feedback should be frequent and offered at multiple points fo the consumer experience.
27
Sep 2019
Rent the Runway Bungled Its Deliveries. Did They Handle the Aftermath Correctly?
The company's lack of response drew criticism from customers attending the Emmys.
11
Sep 2019
A Lesson on Emergencies in Customer Service Interactions
Is your customer service team equipped to handle an emergency?
