Your resource for all things business, customer service, and more
15
Aug 2019
Are You Ghosting Your Live Chat Customers?
When it comes to your customer service live chat, don't make these mistakes.
12
Jul 2019
3 Lessons Columbo Can Teach about Customer Service
What do your business's customer service strategy and a TV detective have in common? It turns out, a lot more than you think.
02
Jul 2019
How to Use GIFs Responsibly in Customer Service Live Chat
GIFs are fun and games until someone misuses them. Here's what you should know to prevent any live chat missteps.
24
Jun 2019
5 Ways to Improve Your Customer Service
It's easy to overlook certain aspects of your customer service, but that doesn't mean you should.
14
Jun 2019
How Looks Dictate the Customer Experience
The way your company presents itself can drastically influence the customer experience.
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