Your resource for all things business, customer service, and more
22
Mar 2019
Costco Tops Online Customer Satisfaction Among Retailers. What’s Their Secret?
Costco beat Amazon in online customer satisfaction. Here's what they're doing right when it comes to the customer experience.
11
Mar 2019
Tesla Drivers Love the Car But Hate the Customer Service. Why?
Tesla's customer satisfaction is at a high. Could a public outcry about their refund practices bring them down?
25
Jan 2019
How to Prevent Customer Service Burnout
Customer service can be tough. Don't make it harder than it has to be.
18
Jan 2019
How to Handle Negative Online Reviews Like a Pro
Feeling pessimistic about negative review? Here's what you need to do.
14
Dec 2018
5 Worst Customer Service Stories of 2018
Customer service is important, but apparently these businesses didn't get the memo.
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