Customers today live in an over-stimulated, highly entertained world. Here's why the element of surprise is so important.
Micah Solomon is a bestselling author, Forbes contributor, customer service speaker, and consultant who has been leading the charge in improving custo ...
Austin City Limits is one of the Capital City's most popular yearly events. We take a look at how music festivals create positive or negative experien ...
The future of customer service is integrated and versatile. Here's where it could be heading.
The culture of wasting gigantic sums to create a sales apparatus is unhealthy and killing companies’ bottom lines. Here's why.