Your resource for all things business, customer service, and more
14
Dec 2018
5 Worst Customer Service Stories of 2018
Customer service is important, but apparently these businesses didn't get the memo.
05
Dec 2018
How to Amp Up Your Customer Service During the Holidays
The holiday season can be hectic, but that's no excuse to neglect your customer service.
22
Nov 2018
Giving Thanks: Our Favorite Examples of Companies Showing Gratitude
When it comes to customer service, experts say showing gratitude is a customer experience differentiator.
09
Nov 2018
Happy or Not: How Smiley Buttons are Revolutionizing Customer Feedback
A customer feedback system based on smiley face buttons is revolutionizing the customer experience. The reasons why might surprise you.
02
Nov 2018
Important Takeaways from Microsoft's 2018 Global Customer Service Report
Microsoft recently came out with a yearly review of the state of customer service around the world. Here are their most important findings.
