The holiday season can be hectic, but that's no excuse to neglect your customer service.
When it comes to customer service, experts say showing gratitude is a customer experience differentiator.
A customer feedback system based on smiley face buttons is revolutionizing the customer experience. The reasons why might surprise you.
Microsoft recently came out with a yearly review of the state of customer service around the world. Here are their most important findings.
On behalf of National Customer Service Week, Help.com is excited to announce that Instacart is one of five recipients of the 2018 Excellence in Custom ...