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Dec 2018

Customer service is important, but apparently these businesses didn't get the memo.

Dec 2018

The holiday season can be hectic, but that's no excuse to neglect your customer service.

Nov 2018

When it comes to customer service, experts say showing gratitude is a customer experience differentiator.

Nov 2018

A customer feedback system based on smiley face buttons is revolutionizing the customer experience. The reasons why might surprise you.

Nov 2018

Microsoft recently came out with a yearly review of the state of customer service around the world. Here are their most important findings.