Customer service can be hard to navigate, but it doesn't have to be. Here are five customer service mistakes that are killing your company and how to ...
When customers are shopping online, the last thing they want is to pick up a phone to get help only to be put on hold for twenty minutes. Here's what ...
Data shows offering chat on your website increases customer satisfaction. And we all know that a good customer experience positively influences revenu ...
We spoke with hundreds of customer service and sales leaders to better understand what they really wanted in a live chat software. We found that CRM i ...
According to eDigital’s Customer Service Benchmark report, live chat has the highest customer satisfaction levels, at 73%, compared with 61% for email ...