Your resource for all things business, customer service, and more
19
Sep 2017
5 Customer Service Mistakes Killing Your Business
Customer service can be hard to navigate, but it doesn't have to be. Here are five customer service mistakes that are killing your company and how to ...
21
Dec 2015
Why You Should Make Live Chat a Priority In 2016
When customers are shopping online, the last thing they want is to pick up a phone to get help only to be put on hold for twenty minutes. Here's what ...
18
Nov 2015
5 Easy Ways to Drive Revenue with Live Chat This Holiday Season
Data shows offering chat on your website increases customer satisfaction. And we all know that a good customer experience positively influences revenu ...
27
Jul 2015
Why You Should Integrate Your CRM With Live Chat
We spoke with hundreds of customer service and sales leaders to better understand what they really wanted in a live chat software. We found that CRM i ...
06
Jul 2015
5 Reasons To Implement Live Chat Today
According to eDigital’s Customer Service Benchmark report, live chat has the highest customer satisfaction levels, at 73%, compared with 61% for email ...
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