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For Businesses, Live Chat Isn't a Luxury—It's a Necessity.

The data is clear: live chat is beneficial for customer service and sales. We discuss a few reasons why live chat is the future of business.

Are You Ghosting Your Live Chat Customers?

When it comes to your customer service live chat, don't make these mistakes.

How to Use GIFs Responsibly in Customer Service Live Chat

GIFs are fun and games until someone misuses them. Here's what you should know to prevent any live chat missteps.

5 Customer Service Mistakes Killing Your Business

Why You Should Make Live Chat a Priority In 2016