Your resource for all things business, customer service, and more
21
Mar 2016
Generation Z and the Customer Experience: What You Need to Know
Generation Z is on the rise and will soon be taking over the consumer market. Marketers have been researching how to connect with Gen Z for years and ...
16
Dec 2015
5 Ways to Successfully Engage Prospects and Customers During the Holidays
If you’re behind on the number of demos you need to set for the month it’s time to get creative. Here are a few specific, tactical ways to help finish ...
18
Nov 2015
5 Easy Ways to Drive Revenue with Live Chat This Holiday Season
Data shows offering chat on your website increases customer satisfaction. And we all know that a good customer experience positively influences revenu ...
22
Sep 2014
7 Facts that Show Customer Service is More Profitable than Sales
The culture of wasting gigantic sums to create a sales apparatus is unhealthy and killing companies’ bottom lines. Here's why.
19
Sep 2014
Do You Actually Need A Sales Team?
How can companies without traditional sales teams become highly competitive? We take a look at the facts.
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