2018 Excellence in Customer Service Award Winner: Instacart

By Raquel Guarino

Help.com is dedicated to making customer service interactions efficient, effective, and enjoyable. That’s why we’ve decided to dedicate an award to exceptional companies who we feel embody the values of superior customer service. 

On behalf of National Customer Service Week, Help.com is excited to announce that Instacart is one of five recipients of the 2018 Excellence in Customer Service Awards. As a frequent user of Instacart, Help.com is grateful for their ability to fix things quickly whenever we report an issue to them. We also love how easy it is to get in touch with them. Here’s what one of our team members had to say about the company:

“Instacart has always had great customer service for Help.com… Whenever we place our order, they send us notifications about the status of the order in every step, so we know when it’s being picked up. [They also provide] a location marker of where the delivery driver is… Every delivery driver has always been prompt and unloaded all of our groceries into our kitchen, even notifying us which bags have cold items that need to be refrigerated immediately.”

– Claude McCracken, QA Engineer

We love Instacart, and we can’t wait to see how the company grows as a leader in customer service. Congratulations!


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