AUSTIN, TX (June 27, 2019) | By Raquel Guarino
The Austin Business Journal recently named Help.com, a customer service software startup, one of Austin’s Best Places to Work in 2019 in the micro-company category. Out of more than 100,000 companies in the Austin metro area, the Austin Business Journal nominated 70 businesses across four categories. The micro-business category included companies with a range of 10-24 employees. Out of the 20 companies nominated in this group, Help.com was named eighth best in its category.
The Austin Business Journal held a luncheon on Friday, June 21st, to announce the official rankings for each business. The selections were based on employee ratings of the company. Variables such as company culture, transparency, and benefits were evaluated alongside overall employee satisfaction.
Help.com CEO Adam Farrar says he was honored his company was named a recipient. “This is a big moment--not only for us--but for our employees who have helped shape our environment. We aspire to create a workplace that serves as a positive example for other companies. Happy employees are also key to providing great customer support.”
2019 is the first year Help.com was recognized as one of Austin’s Best Places to Work by the Austin Business Journal. The customer service startup plans to continue improving its workplace in order to foster an even better culture--and superior service for their customers--in the future.
Help.com was founded in 2014 in Austin, Texas. The company’s goal is to create positive experiences for both businesses and customers by providing integrated help desk and live chat software. Under the leadership of CEO Adam Farrar (former CEO of HostGator), Help.com has continued to grow, innovate, and effect change across industries. With a team of talented engineers, designers, and thought leaders from around the globe, the Help.com platform has evolved to become a powerful system that makes running businesses simple and enjoyable.