Privacy Policy

help.com (Trillion.com Pty Ltd) is committed as a data controller to protect and respect your privacy in compliance with EU General Data Protection Regulation (GDPR) 2016/679. This policy explains our data collection practices, usage purposes, disclosure conditions, and security measures for our products, services, sales, marketing, and customer contract activities.

When Personal Data is Collected

We collect personal data in the following circumstances:

• During website visits
• Upon registration and service usage
• Through in-person interactions, correspondence, events, phone, or website contact
• When legitimate interest exists and does not override privacy interests, following proper assessment to establish mutual benefit between parties

Purposes for Data Collection and Use

help.com collects information mainly for customer service, direct sales, and direct marketing, including:

• Marketing communications regarding products, services, events, activities, and promotions (subscription-based, consent-required)
• News and information about products and services in use
• Direct sales activities based on established legitimate and mutual interest
• Follow-up on customer support requests via email, chat, or phone
• Contractual obligations including order confirmations, invoicing, and payment reminders
• Service disruption notifications
• Customer satisfaction surveys

Legal Basis for Data Collection

Consent-Based Collection: Documented through Consent Forms with stored records of individual consent in company systems.

Contract-Based Collection: Personal information fulfils contractual obligations with customers and partners.

Legitimate Interest: Data is used when legitimate interests exist and do not override privacy interests. Assessments establish mutual benefit between help.com and individuals, primarily for sales and marketing purposes.

Types of Personal Data Collected

Website visitors' data includes:

• IP addresses and actions taken
• Referring website IP addresses
• Access date and time
• Browser type used
• Operating system information

This supports website improvement efforts. Registration for services requires contact information including user ID, email, and billing address.

help.com does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

Personal Data Retention

Data retention continues as long as necessary to fulfil the purpose for which the personal data was collected, considering query resolution, legal compliance, legal claims handling, and safeguarding. After final interaction, personal data may be retained for reasonable periods before secure deletion. Statistical processing occurs with anonymised data only.

Your Rights

You have the following rights regarding your personal data:

• Requesting copies of held personal data
• Requesting corrections for inaccurate or outdated information
• Updating your profile via login and username selection
• Requesting deletion when unnecessary, except legally or accounting-required data
• Withdrawing consent at any time via unsubscribe links in email footers
• Receiving system messages and administrative communications regardless
• Requesting personal data provision and transfer to other controllers
• Requesting processing restrictions during accuracy disputes
• Objecting to processing based on legitimate interest or direct marketing

Cookies and Web Beacons

We use cookies and web beacons ("Website Navigational Information") to collect information as you navigate our website. This includes browser type, language, IP address, and page actions. Such technologies improve efficiency, support business and marketing functions, tailor experiences, and detect security threats. Cookies alone do not personally identify users.

Data Sharing

help.com does not share, sell, rent, or trade your information with any third parties, except as described below.

Third-Party Service Providers: help.com does not sell or provide to third parties any data derived from this service, aggregated or not, that can be tied or linked to you personally or your account.

Legal Requirements: Disclosure occurs when legally required or when we believe disclosure protects our rights or complies with judicial proceedings, court orders, or legal processes, while attempting to maintain privacy protections.

Data Deletion

To request deletion of your information, please contact us via our Contact page.

Policy Changes

help.com reserves the right to amend this policy. Current versions appear on this website. Significant practice changes will trigger email notification or website notices.

Contact

For data control and processing questions, contact:

help.com — a Trillion Ltd company
6–8 East Concourse
Beaumaris, VIC 3193
Australia
Email: contact@help.com