Help.com's Live Chat puts the information needed right on your agent’s screen. Answer common customer questions instantly!
Spend more time helping customers and less time looking things up. Help.com increases agent productivity and connects agents with the immediate answers customers expect.
"Let me go look that up" will be a phrase your customers never have to hear.
Tired of logging into multiple applications to connect with customers? Tired of training your staff on the ticket system, the live chat system, the phone system?
Omnichannel customer support shouldn't require multiple products.
Help.com is a true all-in-one solution enabling you to connect with your customers in all the ways they connect with you. Spend more time making people happy and less time logging into multiple applications.
Our live chat system is easy to use and requires no training. Your employees will be able to hop right in from any device in the world.
Match your site perfectly without a designer, in a single click.
As demonstrated on the right, our live chat widget can easily adapt to your site's color palette.
No one wants to be put on hold while your agents look up their account or order. Help.com is integrated with your other applications to provide agents with all the data they need to help the customer.
On every interaction, your agents will be able to see everything about the customer right on their screen. Billing, Shopping History, and more!
We've been working with several partners since the beginning of Help.com. Here's what some of them have to say
“Help.com has made a huge difference for our business. Our agents have immediate access to customer orders and order details via Help's Magento integration. Switching over from Zopim was a breeze.”
“We've been working with Help.com over the past few months and Live Chat has really helped our sales business. The direct integration with Salesforce allows our agents to work closely with the sales team to make sure our leads get the proper treatment.”
Help us learn what is important to your organization
Our mission is to make the customer service experience what it should be: Easy, streamlined, and cost-effective. With Help.com, our goal is to make your hold times decrease, average response times faster, and to integrate with virtually any third party/proprietary system in the world. Your customer service software shouldn't just enable you to communicate with your customers, it should help you create better customer experiences.
Help.com was inspired by the growth of HostGator, a hosting company that grew from 1 to 1,000 employees while providing support for millions of customers. After selling HostGator, its founder, Brent Oxley, was inspired to build upon the lessons learned growing his business. Help started as an extension of the ideas behind GatorChat (HostGator's live chat system).
In 2015, Oxley teamed up with Ben Gabler, formerly Sr. Product Manager of Hosting at GoDaddy.com, to turn Help.com into the world's premiere customer service software company. During 13+ years of business experience, Gabler became increasingly aware that customer service is often a key differentiator. His experience with customer service, and knowledge of the tools used by companies of all sizes made Gabler a natural fit to lead Help.
We’re on the lookout for motivated, curious and smart people to help build the next generation of customer service software. Is that you?